As health has received prime importance in urban and rural world, so have the hospitals. Two English proverbs quoting” Health is wealth” and “Prevention is better than cure” is ruling the psychology of all human worldwide, which in turn, is resulting to the blooming of healthcare sector.
With the development of hospitals and health care as a sector, the working and management has taken a paradigm shift.
Historically hospitals were owned and run by religious leaders or charitable individuals. In these hospitals, leader was the institution himself/ herself rendering any management system as a futile part, if any, in the organization. In these scenarios, hospitals constituted doctors, nurses and helpers and they were known for it in the community.
In these modern times, as discussed, shift has occurred in the constitution as well as the management of the hospitals. Now the hospitals are either funded by public organizations, by private organizations, group of people (trustees), by health organizations (profit, non- profit), health insurance companies or charities including charitable donations.
Though one leader’s management is been replaced by formal management system justifying the role of different departments like quality, operations, finance, linen, human resources, yet the justification of their presence has still not penetrated into the minds of all.
An anecdote from our hospital would help us understand this scenario:
“Once a Management Trainee from Human Resources department was doing a time motion study in one of the departments. While she was quite engrossed in noting down the details helpful for her study, patients were extremely curious about her and were not able to justify her presence in that room. One of them asked her “Dear, are you a patient?” She said “No” The trainee said, “I work in this hospital”. The patient said, “Ok, you work as a doctor”. The trainee said “No”. Immediately the patient said, “You work as a nurse”. The trainee said, “No”. The patient bluntly said, “Is there any other work in a hospital apart from nurses’ and doctors’?” The trainee said, “Yes, there are departments like human resources in which I work, we take care of employees working in the hospital”. The trainee got back to her work though she could see that the patient was not at all convinced with this thought.
If we compare different hospitals, the human resources department might encompass slightly different responsibilities but with a bird’s eye view, we all work in order to do plan manpower, train, and appraise them. Meanwhile we need to do time office management, ensure absolute no avoidance of legal aspects while handling manpower. Though the tasks are of prime importance, they fall into a paradoxical definition of “unnecessary, important but not urgent tasks” by the employees deputed in patient area in different capacities.
Hospitals work for the patients and thus do not afford to have late services. Everything falls in the category of “Urgent” while delivery of responsibilities by the medical and paramedical staff. This becomes one reason that the administrative and development work by human resources department takes a back seat and an extra amount of effort is required to complete them in cooperation and coordination with all.
With gradual change in the mindset of people and our consistent effort, let’s have a firm hope that, in near future, we could work more and justify less by becoming an indispensable part of the psyche of people.